(For more, read PCMag's Top Consumer Recommended Companies for 2015.) Net Promoter Scores are based on the concept introduced by Fred Reichheld in his 2006 best seller, The Ultimate Question, that no other question can better define the loyalty of a company's customers than "how likely is it that you would recommend this company to a friend or colleague?" This measure of brand loyalty is calculated by taking the percent of respondents who answered 9 or 10 (promoters) and subtracting the percent who answered 0 through 6 (detractors). Scores not represented as a percentage are on a scale of 0 to 10 where 10 is the best. In all cases, the overall ratings are not based on averages of other scores in the table they are based on answers to the question, "Overall, how satisfied are you with your router for work?" Respondents were asked to rate their router using multiple questions about their overall satisfaction with the solution, as well as experiences with technical support within the past 12 months.īecause the goal of the survey is to understand how the email marketing solutions compare to one another and not how one respondent's experience compares to another's, we use the average of the email marketing solutions' rating, not the average of every respondent's rating. This survey was in the field from Mathrough April 11, 2016. This survey was hosted by Equation Research (Opens in a new window), which also performs our data collection. We email survey invitations to community members, specifically subscribers to our Readers' Choice Survey mailing list. See all of our survey results for work routers. Netgear only had 24 percent of users who needed equipment repairs, which is better than the competition, but that's not saying much. Linksys has a 56 percent need for tech support, which is bad. The final two vendors in the list, Netgear and Linksys, did little to distinguish themselves. You better be ready to have a network admin on the phone a lot when using Cisco products. But its tech support needs are astronomical-81 percent of users had to get help 69 percent of Cisco users needed repairs. Cisco did score pretty well for reliability, tying with Asus at 8.6. It scored only 8.2 overall, tied with Netgear-and that's down from 8.4 last year and 8.6 in 2014. It made the cut for this survey, but didn't get ratings from readers that gave it much credibility as a solution worth having in the network closet. Cisco, however, is practically synonymous with enterprise-sized businesses. The only area in which Asus didn't best the rest was in the percentage of users who needed actual repairs Netgear was on top here with a 24 percent, compared to Asus's 37 percent.Īsus has a huge suite of routers, but most are, at best, targeted at small businesses. That translated directly into Net Promoter Score (NPS) of 54 percent the highest here, but not necessarily a barn-buster NPS. Asus's overall score of 8.7 (out of 10) is lower than last year's 9.0, but puts it well ahead of the competition in this list, making it a clear single winner.īusiness Choice 2016 - Routers- overall scoresĪsus scored pretty well across the board, tying with Cisco for reliability (8.6), getting the lowest number of users who required technical support, and the highest score in the likelihood to be recommended column (8.5). Top of that list: Asus, repeating its Business Choice win from last year, when it even beat Apple (the two shared the award in 2015). What we're left with is an order that reflects well with last year's results, even if it is showing just a few. They include D-Link, Belkin, and Motorola. That includes two-time winner Apple, and several vendors that in the past did not impress PCMag readers with what they had to offer. We had substantially fewer responses to the routers-for-work survey this year, which means a number of players didn't make the cut. How to Set Up Two-Factor Authentication.How to Record the Screen on Your Windows PC or Mac.How to Convert YouTube Videos to MP3 Files.How to Save Money on Your Cell Phone Bill.How to Free Up Space on Your iPhone or iPad.How to Block Robotexts and Spam Messages.
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